Alot of people have asked me what im interviewing for out in cleveland at apple. Here is the official job description.


Mac Genius

The Ultimate Mac Technician

Do you love repairing Macs and enjoy interacting with other Mac users? Does the thought of working for Apple make you tingle more than those three seconds right after a sneeze? Do you have technical support experience coupled with retail sales or customer service experience and can’t imagine a more rewarding place to utilize those skills than an Apple Store? If so, you might have what it takes to become an Apple Mac Genius.

You have lost endless hours of sleep troubleshooting a clients’ or neighbor’s machine. You, and millions of other Mac experts around the world, know that when a computer is done right it can be much more than a beige box made for the left side of the brain. You know and love the ease of use along with the power and elegance of the Mac.

As an Apple Mac Genius, you'll have the opportunity to share your wealth of knowledge on the latest Mac OS and products with millions of eager customers. Whether someone is a new user, a lifelong Mac enthusiast, or a PC switcher, you'll be the person to nurse his or her sick Mac back to health.

Some stores have technicians who sit in a back room and just see machines that are broken. Our Mac Genius is out on the floor helping customers fix their own machines and answering their toughest questions. An Apple Mac Genius is the cream of the crop. Are you one of them?


Key Features:

Seek challenge and enjoy finding answers.

Could write an encyclopedia of Mac Products.

Have mastered the latest Mac OS and keep up with cutting edge technology, while knowing what is in the pipeline.

Provide complete and appropriate solutions for every customer by utilizing retail sales and customer service skills.

Can identify tactfully the difference between a misguided user and an unhealthy Macintosh.

Have a high level of attention to detail and are a perfectionist.

Translate "techno-speak" into laymen's terms. Have the ability to teach and demonstrate to all levels of experience.

Are eager to discuss tips and tricks and why Macs rule.

Love interacting with people as much as Macs.

Be a good listener and an excellent communicator.

Bring your area of expertise to add value to our diverse team.

Would rather be in the front row of a MacWorld keynote speech than have free cable TV for a year.

Job Description:
-Run Apple’s service business by providing unparalleled customer service while solving and diagnosing Apple customer issues.
-Provide complete and appropriate solutions for every customer, explain and sell the benefits of .mac and Applecare.
-Complete bench repairs in a thorough and timely fashion.
-Keep workbench area and Genius Bar meticulously clean and organized.
-Reach out to the small business community by networking with clients.
-Demonstrate responsibility and take good care of Apple's assets.
-Comply with all company policies and procedures faithfully. Follow Apple’s steps of service with every customer.
-Execute transactions through customer tracking database.
-Communicate positively with store team members, customers, channel partners, and headquarters. Remember, you represent the Apple brand.
-Have the ability to be on your feet up to 8 hours a day.
-Maintain a fit and healthy Mac mind and oh yeah, have fun. After all, this is Apple.
-Successful candidates have bench and/or technical support experience, are using the latest Mac OS, and have worked in a retail or customer service environment.